The platform is unresponsive

If the platform is unresponsive or feels slow, you can contact support and include the URL of an affected project along with the following information:

• Is the issue affecting a specific project or all projects?
• Does it occur in a specific section (Details, Editor, Results, etc.) or across all sections?
• Is it happening only to you, or are your colleagues experiencing it as well?

Common fixes

To resolve common issues with your setup, you can try to:

• Reload the page by pressing CTRL + F5 to bypass the browser cache.

• Verify that you are using the latest version of your web browser and that your operating system is up to date (you may need to restart).

• Confirm that your system is not running background updates or other heavy processes that may consume significant resources or bandwidth.

• Restart the browser.

• Use a different browser.

• If you are using a VPN, disconnect and try again without it. If this resolves the issue, you can contact your IT department, as it is likely related to the VPN configuration.

• If you are on a corporate network (e.g., at your office), use mobile data (4G/5G) via a Wi-Fi hotspot or USB tethering. If this resolves the issue, you can contact your IT department, as it is likely related to the corporate firewall or network.